Subscription Policy

Effective August 30, 2026

NoTrace currently offers Premium for $1.49 per month and Premium+ for $2.49 per month on the website. Each plan renews automatically until canceled. The price and terms displayed by the payment platform at checkout control.

Benefits

Premium includes conversations available for up to 24 hours, premium media controls, fonts, themes, and other appearance options. Premium+ includes Premium benefits plus supported private document sharing, short video clips up to 30 seconds, and future features identified as Premium+. Benefits may evolve prospectively.

Website billing

Website subscriptions are processed by Stripe. Stripe may require a billing email and payment information. A billing email is not used as a NoTrace account login, and NoTrace does not store full card numbers. Unless canceled, the selected plan renews and the payment method is charged each billing period.

Cancellation

A signed-in user can cancel through Manage billing or cancel on the subscription page. Cancellation normally stops future renewal while access continues through the paid period. If NoTrace login details are lost, use Cancel a Paid Subscription or contact admin@notrace.cloud. Never send a full card number, password, recovery answer, or recovery PIN.

Permanent account deletion cancels an identifiable active website subscription before removing the account. Because the deleted account cannot continue receiving paid features, account access ends when deletion completes.

Apple and Google purchases

When a subscription is purchased through Apple or Google, that store processes billing, cancellation, and eligible refunds under its rules. The user must manage that purchase through the applicable store account. Store pricing may differ because of taxes, currency, or platform requirements.

Plan changes

Upgrades and downgrades may take effect immediately or at the next renewal as disclosed before confirmation. The payment platform may calculate prorations. Paid features depend on successful confirmation from the payment platform.

Refunds and failed payments

Payments are non-refundable except where required by applicable law or the payment platform’s rules. Paid access may be paused or ended when payment fails, is disputed, canceled, or refunded. Billing questions may be sent to admin@notrace.cloud.